Refund policy
We want you to be satisfied with your purchase from Clothture. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To qualify for a return, the item must be:
- In the same condition in which you received it
- Unused and unworn
- With original tags, where applicable
- In its original packaging
- Accompanied by your order confirmation or other proof of purchase
How to Start a Return
To request a return, please contact us at support@clothture.com.
If your return is approved, we will provide you with the return instructions and information about where to send your package. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted.
You can contact us at any time if you have questions about our return process.
Damages and Issues
Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product. We may request photos or additional information so we can evaluate the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return, including personalized or customized items and products specifically identified as non-returnable on their product page.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like a different item or variation, the simplest option is generally to return the original item according to this policy and place a new order once the return has been accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@clothture.com. so we can assist you.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team at support@clothture.com.
We are always happy to help with your return or refund request.
CONTACT INFORMATION
Trade name: Clothture
Support: 24/7
Business Hour: Monday to Friday
Business Contact: +1 (301) 325-3584
Business Email: Support@clothture.com
Business Address: 20816 Spinning Wheel Place, Germantown MD 20874, United States